5. Become a Customer Service Specialist
Get the skills you need to become a great customer service specialist with LinkedIn .
Course rating: 160,707 total enrollments
In this course, you will learn how to:
build key listening skills so your customers feel heard.
develop your customer service problem-solving skills.
de-escalate challenging situations.
The course includes:
Customer Service Foundations
Customer Service: Problem Solving and Troubleshooting
Building Rapport with Customers
Customer Service: Call Control Strategies
Customer Service: Handling Abusive Customers
Creating Positive Conversations with Challenging Customers
De-Escalating Intense Situations
Customer Service: Serving Customers Through Chat and Text
Here, you will discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. You will learn skills to listen to customer needs, build rapport with those you're helping, and turn challenging customers into true allies.
You can take Become a Customer Service Specialist Certificate Course on LinkedIn.
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